Panduhmonium

FAQ

» Where is the store based?
Suffolk, VA


» Payment
♥ You can check out directly using your credit card with Stripe or use Paypal. Both are easy and secure!
♥ If you have any problems with regards to payment please email me at sales@panduhmonium.com
♥ All customers in the state of Virginia will be charged 6% sales tax.


» Do you accept orders placed outside of the US?
♥ Yes!! I love sending awesome panda stuff around the world!! :D
**Please be aware that all International buyers are responsible for paying any duties and taxes on their packages. For more information regarding customs please visit your local post office or check their website.

» When will my order be shipped?
♥ All items are shipped within 1-3 business days after receiving payment, but usually within 1 business day!


» How will my order be shipped?
♥ All items are sent via USPS First Class mail with delivery confirmation to the shipping address you provide. You will be sent an email with your tracking number.
**Please be aware that tracking is only available for orders from US and Canada. All other countries tracking is limited and ends once the package has left the US.

» How long will it take to receive my order?
♥ Domestic orders generally take 3-4 days for delivery after being shipped.
♥ International orders can take 2 weeks to a month for delivery after being shipped depending on customs of the country the package is entering.


» What if my order is a gift?
♥ If you are sending the item as a gift directly to the recipient please let me know and I can include a special note from you in the package.
**Please note if the item is a gift for someone residing outside the US a packing slip is required to be inside the package for customs. This packing slip will have the price information on it.


» What is this store's return and exchange policy?
♥ It's important to me that you're statisfied with your order. If you're not satisfied for any reason return it for free within 30 days after the item has been delivered. Item(s) must be returned in its original packaging (not worn, used, or damaged). Contact me at sales@panduhmonium.com to arrange a return. *For US orders only. Returns cannot be accepted on international orders.
♥ Exchanges can be made as long as buyer pays for shipping back to Panduhmonium and we'll pay for the shipping back to you! Item(s) must be returned in its original packaging (not worn, used, or damaged). Contact me at sales@panduhmonium.com to arrange an exchange. *For US orders only. Exchanges cannot be accepted on international orders.


» My package never arrived!
♥ If your package hasn't arrived do not fret! Please contact me at sales@panduhmonium.com with the order and tracking number. Packages determined to be missing will be resent ASAP.

» My package was damaged!
♥ If your package is damaged in transit don't worry! Please notify me at sales@panduhmonium.com and I will send a replacement of the damaged item(s) ASAP.

» Additional Information
♥ My home is smoke free, but it is not pet free! My dogs are not allowed in my work space, but please be mindful of this if you have allergies.
♥ Many of my items have small parts so please do not give these items to children who like to put things in their mouths! Use your own discretion when giving items to young children.
♥ Wholesale orders are welcomed!

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